Emotional Intelligence (EI) at work
By the end of this workshop, participants would learn:
1. The importance of Emotional Intelligence and how it contributes to higher levels of performance, professionalism & relationships.
2. How much EI that they have.
3. How to use hands-on tools and proven techniques to increase it.
4. Understand and effectively respond to "people" situations at work.
The course is both participative and practical; participants learn in an active way through; simulations, discussions and role-plays.
This learning-by-doing approach is supported by guidance from the trainer.
Participants are also given individual attention by the trainer to help diagnose aspects which are of particular significance to themselves.
Connection among behavior, feelings and performance.
The mystery of human behavior
The way we are.
What are emotions?
Rewiring for greater performance.
Living our goals
Seven steps to emotional intelligence:
Step 1: Observe
Step 2: Interpret
Step 3: Pause
Step 4: Direct
Step 5: Celebrate
Step 6: Reflect
Step 7: Repeat
Five areas of emotional intelligence at work
Self awareness and self control at work
Empathy at work
Social expertness at work
Personal influence at work
Mastery of purpose and vision at work
Pre-requisites: An open mind and the motivation to learn.
Duration: Two days