By the end of this training participants will be aware of the four main traits of excellent communicators:
Active and empathetic listening.
Building rapport with clients.
Asking the right questions.
The course is both participative and practical; participants learn in an active way through; simulations, discussions and presentations.
This learning-by-doing approach is supported by guidance from the trainer.
Participants are also given individual attention by the trainer to help diagnose aspects which are of particular significance to themselves.
Strategies and secrets of famous communicators.
Creating a memorable experience.
Verbal and Non-verbal strategies of communication.
Dealing with difficult people and questions.
Handling communication challenges.
Pre-requisites: An open mind and the motivation to learn.
Duration: Two days